1. Sites covered by this Privacy Statement
This Privacy Statement applies to all FemcoMiningParts.com —owned websites and domains, and our wholly owned subsidiaries (“Femco Machine Company websites.”)
Links to non-Femco Machine Company websites
2. Types of information we collect
This Privacy Statement covers personal information, non-personal data collection and aggregate reporting.
Personal information is data that is associated with your name or personal identity. Femco Machine Company uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with Femco Machine Company. We take seriously the trust you place in us. Femco Machine Company will not sell, rent or lease your personal information to others.
On the Femco Machine Company website, you can request quotations, order products or services, apply for credit, request information, subscribe to marketing or support materials, register yourself or your business for on-going Femco Machine Company communications, or apply for a job at Femco Machine Company. The types of personal and/or business information you provide to us on these pages may include name, address, phone number, e-mail address, user IDs and passwords, billing and transaction information, equipment fleet information, credit card information, contact preferences, educational and employment background, and job interest data. If you apply for credit, we will ask you to provide additional information such as salary or business financial information, social security or tax ID numbers, and banking information. This information may be used in determining whether to extend you credit.
To personalize our websites, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, fleet profiles, and experiences with our products or services. Providing this additional information is optional.
Non-personal information is data about usage and service operation that is not associated with a specific personal identity. Femco Machine Company collects and analyzes non-personal information to evaluate how visitors use the Femco Machine Company websites.
3. How we use your information
Femco Machine Company uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits, to personalize promotional offers and to personalize some of the Femco Machine Company website. Occasionally we may also use your information to contact you for market research regarding Femco Machine Company products or services. Credit card information is used only for payment processing and fraud prevention. Sensitive personal information is collected only to facilitate our credit decisions and will not be shared without your permission. Credit card information and sensitive personal data are not used for any other purpose and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.
Personal data collected online may also be combined with information you provide Femco Machine Company through other sources such as product registration, call centers or public events such as trade shows or seminars.
Personal data given to Femco Machine Company may be transferred across state and country borders for the purposes of data consolidation, storage and simplified customer information management.
Non-personal data is aggregated for reporting about Femco Machine Company website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.
4. Who we share your information with
Femco Machine Company will not sell, rent or lease your personal information to others. Femco Machine Company will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. Femco Machine Company shares customer information across Femco Machine Company-owned business entities and companies working on our behalf, but only as described above in “How we use your information.”
Femco Machine Company contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions described in “How we use your information.” Suppliers and service providers are required to keep confidential the information received on behalf of Femco Machine Company and may not use it for any purpose other than to carry out the services they are performing for Femco Machine Company. These service providers may change or we may contract with additional service providers to better accommodate our customers. Femco Machine Company will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena, or local law.
Femco Machine Company or its related entities could merge with or be acquired by another business entity or some or all of their respective assets could be acquired. If such a combination or acquisition occurs, Femco Machine Company will make every reasonable effort to notify you in the event we share with the merging or acquiring entity some or all of your personal information to continue serving you.
5. Your information and third-party companies
Certain Femco Machine Company services are linked with those from unrelated third-party companies, some which offer you the option to share with both Femco Machine Company and the third party personal data you provide. Examples include the ability to register software products from multiple vendors from a single Femco Machine Company Web page, to request communications from Femco Machine Company marketing or solution partners, or to enable order completion through a reseller. We will not share your personal information with those third-party companies unless you make that choice.
6. Access to and accuracy of your information
Femco Machine Company strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Certain areas of Femco Machine Company’s websites may limit access to specific individuals through the use of passwords and other personal identifiers.
The most effective way to view and change your personal information is to return to the Web page where you originally submitted your data and follow the instructions on that Web page or use Femco Machine Company Passport.
7. Keeping your information secure
Femco Machine Company is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Femco Machine Company has in place appropriate physical and managerial procedures to safeguard the information we collect.
We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.
Credit card numbers are used only for processing payment and are not used for other purposes. As part of real-time payment processing, Femco Machine Company subscribes to a fraud management service. This service gives you and Femco Machine Company an extra level of security to guard against credit card fraud to protect your financial data.
8. Changes to this Statement
If there are updates to the terms of Femco Machine Company’s Online Privacy Statement, we will post those changes and update the revision date in this document, so you will always know what information we collect online, how we use it, and what choices you have. For material changes to this Statement, Femco Machine Company will provide notification to affected customers.
9. Contacting us
Femco Machine Company Privacy Mailbox
754 S. Main Street Ext.
Punxsutawney, PA 15767
Rev. August 2004
1 A URL (Uniform Resource Locator) is the global address of documents and other resources on the World Wide Web. For example, http://www.FemcoMiningParts.com is the URL for HP’s U.S. home page.
2 An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (TCP/IP) network, such as the World Wide Web. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.